Return Policy

  • Unless noted as “NON-RETURNABLE”, purchases may be returned for a refund or replacement within 30 days of our ship date.  All items returned must be returned unused in "as new" condition in the original packaging and should include all accessories and user manuals.  Any product returned that is not in its original packaging and documentation will not be eligible for refund or replacement.

  • Kyocera cannot be responsible for the loss of items after delivery.

  • Please notify us of any discrepant, damaged, or defective product within 5 days of receipt of the product.
    -   In the case of damaged shipments or defective products, please save all packaging materials until we contact you with instructions.  We may need the packaging materials to file an insurance claim and appreciate any documentation or physical evidence that can be provided.

  • You will be responsible for paying shipping costs on returns unless there was an error in the order fulfillment. Shipping charges are non-refundable. 

  • Use the RETURN REQUEST button below to begin any of the processes above.  Our customer support team will review your request and contact you with the next steps.

RETURN REQUEST