FAQs

We are available Monday through Friday (except holidays) from 6 a.m. to 6 p.m. Pacific, with the exception of the U.S. and Kyocera holidays below.

Please refer to Estimated Delivery on the product page, which is the estimated number of days from order to delivery. An email notification with tracking number will be sent when the order ships.

Shipments are processed Monday through Friday, with the exception of the U.S. and Kyocera holidays above.  Delivery may exceed the Estimated Delivery window if ordered on a holiday.

Multi-line orders may ship from several locations and may have different lead times.

Multi-line orders may be shipped from several locations and could have different lead times.  Your order may arrive in multiple shipments and on different days. 
Refer to the your items product page for leadtime.

An account is not required to make a purchase.  However, for your convenience, we recommend creating an account which will enable you to manage your orders and make future purchases without having to reenter your information. 

An email notification with tracking number will be sent when the order ships. 

If an order has been processed, please call our Customer Service Department (800-349-4478) for immediate assistance to review your shipment status and possibility of cancellation. 

Refunds are processed after the product has been received and inspected by Kyocera. After refund approval, it may take 5-7 business days to appear on your credit card statement.

Sales tax is applied at checkout dependent on your shipping location.  We comply with all State and Federal tax laws.

Please check to ensure the code has been entered correctly as these are usually case sensitive.

Some Discount/Coupon/Promotion codes have expiration dates and/or requirements that must be met to be eligible for the discount can be applied. See Discount/Promotion code details at https://solutions.kyoceramobile.com/discounts

We hope to make your shopping experience as easy as possible. We have included several options to search for your device’s accessories.

·   From the Accessories page click on your device and all of the compatible accessories will appear on the Store Page. 

·    On our Store page, use the Filters on the left side of the page (Devices, Accessory by Device, Category or Brand) to refine your search.

  If your device is not shown on our Home page,  Contact Us with device model and products for further information.

If your device is not shown on our Accessory Home page,  Contact Us with your device model and requested products for further information.

It depends on the accessory. Please check the Compatibility section on the product’s page. 

Please check product page Compatability, Installation and Information sections for user manual or other information that may help answer technical questions. 

If you don't find what you are looking for, contact us at 800-349-4478 and we will assist with any questions.

Not at this time.

Some items are moarked "NON-RETURNABLE ITEM" due to health and hygiene concerns. These items, such as earphones and headphones can only be returned w ithin 30 days of purchase  for a full refund if they are new, unopened and completely sealed. 

Special Order products are NON-RETURNABLE and are clearly identified on the product page.