FAQs

We are available Monday through Friday (except holidays) from 6 a.m. to 6 p.m. Pacific Standard Time (PST). 

Holidays: Kyocera offices will be closed on the following dates
01/03/2022                
04/15/2022
05/30/2022
07/01 - 04/2022
09/05/2022
11/24 - 25/2022
12/26 - 27/2022

Please refer to the estimated delivery on the product page. Once your order is processed, you will be notified with an updated ship date. 

We ship Monday - Friday, and do not count weekends or U.S. holidays as business days.

Standard Shipments:  Standard shipping is currently within the continental United States.  Shipments to Alaska, Hawaii and U.S. Territories will be an additional charge.

 
Will Call: We do not have in-person transaction capabilities. 

 
Overnight: We do not offer Overnight shipping at this time.

P .O. Boxes: We are unable to ship to P.O. boxes.

 
International: No shipments to international destinations are accepted.  

It’s not necessary to checkout. For your convenience, we recommend creating an account which will enable you to manage your orders and make future purchases without having to reenter your information. 

Once your order ships, we will send an email with your tracking information. Or you can log into Your Account to check order status.

If an order has been processed, please call our Customer Service Department (800-349-4478) for immediate assistance to review your shipment status. 

Refunds are processed after the product has been received and inspected by Kyocera. After refund approval, it may take 5-7 business days to appear on your credit card statement.

Sales tax is applied at checkout dependent on your location.  We comply with all State and Federal tax laws.

Please check to ensure the code has been entered correctly as these are usually case sensitive.

Some Discount/Coupon codes have expiration dates and/or order requirements before the discount can be applied.

For further assistance please Contact Us or call us at 800-349-4478 during business hours.  

 

We hope to make your shopping experience as easy as possible. We have included several options to search for your device’s accessories.

·   On our www.solutions.kyoceramobile.com Home page we list our current devices, click on the image/badge and all of your device’s accessories will appear on the Shop page. 

·    On our Shop page, use the Filters on the left side of the page (Mobile Devices, Accessory Categories or Manufacturer Brand) to refine your search.

  If your device is not shown on our Home page,  Contact Us with device model and products for further information.

If your device is not shown on our Accessory Home page,  Contact Us with your device model and requested products for further information.

It depends on the accessory. Please check the Compatibility section on the product’s page. 

To be safe, contact the manufacturer of the item prior to purchase. Kyocera has only tested our phones with the accessories.

Contact us at 800-349-4478 and we will assist with any questions.

Please check product’s INFORMATION section for user manual or other information that may help answer technical questions. 

Not at this time.

Due to health and hygiene reasons, earphones and headphones can only be returned  within 30 days of purchase  for a full refund if they are new, unopened and completely sealed. 

Special Order products are NON-RETURNABLE and are clearly identified on the product page.